The Logistics Team at Repton plays a pivotal role in the company to ensure that orders are delivered correctly and on time. With years of experience in the computer industry, we understand that goods and services must be delivered to meet project and installation deadlines, and we consistently achieve this. We work closely with all the Repton teams to fulfil your requirements so that post-sales service is seamless and hassle-free.
Our team understands the importance of high quality transport to protect your investment. All shipments are sent by overnight carriers, or dedicated couriers. Large shipments or high value items are sent only with specialist computer equipment transport companies.
Our key services include:
- Site surveys
- Multiple address delivery
- Storage and call-off of large orders
- Maintenance renewals
- Asset and serial number tagging
- Worldwide despatch
For large projects, the Logistics Team works as part of the overall project management team. We participate in the planning meetings to understand the requirements and ensure that delivery and implementation happen when you want it, and where you want it. We will provide a direct contact for liaison and escalation so that you receive updates quickly, and we can respond immediately if problems arise.
Our integrated computer system assigns a unique contract number to each order, enabling it to be tracked through from quotation to despatch and invoice. Authorised parties can view the status of their orders through a secure extranet, and liaise effectively with the appropriate staff.
We understand that excellent customer service does not stop with the purchase order. The Logistics Team is acutely aware of the time pressures and sensitivity of many IT projects. With a fully integrated system and tightly controlled procedures, the team is totally focused on the continuing provision of excellent post-sales customer service. Major customers using Repton as their primary supplier for up to ten years testify to the effectiveness of Repton's Logistics Team.
For more information:
Please call 020 8894 9000 and talk to our Operations Division or email operations@repton.co.uk
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